Introduction
Launched in 2022, FM Cornerstone supports clients across the UK with a complete facilities management solution.
With branches across the UK and a head office in Derby, the business works with market leading suppliers to provide full facilities management.
The company decided to invest in ISO 9001, the internationally recognised quality standard and approached Brighter for support.
Why did FM Cornerstone decide to gain the ISO 9001 standard?
As the company developed their ongoing growth strategy, they were aware that for many larger organisations, government bodies and councils, the UKAS accredited ISO 9001 standard was a minimum requirement.
Speaking with Group Operations Director, Adam Miley, he commented on the project, ‘We knew that in order to place ourselves in the best possible position to become a valuable supply chain member, we needed to invest in the quality standard.
In a very congested market, demonstrating a clear difference from our competitors was also essential, we felt that by gaining ISO 9001, this would give us a clear USP.’
The process
Working with the team at Brighter Compliance including Hannah Blair, Quality Manager and Austin Gibbons, Managing Director, FM Cornerstone were delighted with how the process worked.
Adam continued, ‘We were originally referred to Brighter by a mutual contact who had already been through the ISO process, I have to admit, I didn’t really know much about the ISO standard or the process, therefore we knew we had to enlist the services of an expert team.
From originally being quite daunted by the size of the project, we certainly didn’t need to worry as the support we received from the Brighter team was amazing. Not only did they help us with policies, procedures and audit preparation but they also helped us to communicate the changes to our staff.
By providing essential information to the team on the reasons why the standard would support our business and how they could manage this on a day-to-day basis, it empowered and emboldened them to manage the process and to totally embrace the standard.’
The outcome
Following a successful ISO 9001 audit, FM Cornerstone successfully gained the ISO 9001 quality standard and were delighted with the outcome.
Adam said, ‘Following the successful audit and the gaining of the standard, we have already won new business. Moving forward, the certification demonstrates our commitment to quality and will support our future tendering applications.
Austin and Hannah guided myself and the team throughout the whole process, we couldn’t have achieved this without them.
As we continue to grow the business, we’re now looking to gain the ISO 14001 environmental standard with the support of the Brighter team.’
Hannah Blair, Brighter’s Quality Manager, who was instrumental in the project, commented, ‘As experts in our field, it can be easy to forget how daunting the ISO process can be to organisations who don’t have a lot of experience with standards. Working closely with Adam and the brilliant Cornerstone team, it was clear they were keen to learn and embraced our support and advice.
It’s essential for businesses to have their staff onboard with the standard and know how to manage this on a monthly basis, through a proven strategy of easy to follow guidance and working with our team, the audit process went smoothly and we’re delighted that Cornerstone gained the standard.
We’re looking forward to supporting the team as they look to gain ISO 14001, the environmental standard and seeing how their business continues to grow.’
Getting started with Brighter Compliance
Is your business looking to improve quality management performance with a UKAS certified ISO certification?
Contact us today to find out more on 0191 6404201.
